A north Delhi-based woman won a legal battle against a bridal fashion design studio in Chandni Chowk that ruined her wedding day by leaving no option for her but to her wedding lehanga of the wrong length despite it being given for correction.
After fighting for eight years, the Delhi State Consumer Disputes Redressal Commission directed the fashion studio to not only refund the purchasing cost, but also awarded Rs 50,000 to the woman as compensation for being harassed, saddened at the hands of the store.
The commission also asked the store to pay Rs 5 lakh towards consumer welfare fund of the state as the punitive damages in respect for who may have been dealt with in a similar manner and are not identifiable. The court also expressed its disappointment on seeing the judicial time spent over a petty litigation that took eight years to dispose off and caused exchequer, a conservative estimate of at least an amount of Rs 5,00,000 spent on judicial time devoted to the present litigation.
“Such a huge expenditure on a petty litigation is nothing but painful,” it said.
The woman in her complaint alleged that a month before the wedding date in 2008, she had gone to purchase her a lehanga with her would-be husband. While trying the lehanga she found that the length of the dress two inches short in length and its bottom was not uniformly round in shape.
She was promised by the sales person that the defect in the lehanga would be rectified and delivered well before the due date.
But it got delivered a few days before the marriage and thinking it to be rectified, she did not go for another trial.
When the lehanga was taken out, she was shocked to find the status of the dress. With a heavy heart and tears in the eyes, she wore the lehanga at her wedding causing immense embarrassment.
Later, when she approached the store again to correct the length of the lehanga, she alleged that the store manager not only kept the lehanga, but also made excuses of being unable to work on it due to extra workload and insufficient staff. The woman lost her patience when she found out that on the pretext of correcting the length of the lehanga, a visible joint was added to the dress that made it unwearable. When she complained about it, she was abused and misbehaved at the hands of the staff and the lehanga was with the store in the spoilt condition.
Judicial member NP Kaushik said, “The woman bore the embarrassment of wearing a short lehanga at the time of wedding. The couple’s grievance aggravated when the store representative added prominent joint to increase the length and which made it look awkward and despite this, the complainant was asked to pay alteration charges.”