There was poor connectivity, frequent call drops and low internet speed of the BSNL which resulted into resentment among the subscribers. The intensity of problem can be gauged from the fact that the subscribers were even finding it difficult to approach the officers of the BSNL to ascertain the reason behind the problem.
This didn’t happen for the first time that BSNL subscribers had to face such a problem, it had happened many a times previously in Jammu and Kashmir.
A BSNL subscriber Vishal Sharma, a businessman, who conducts his business over his mobile phone, said that his business had been affected due to frequent call drops and low internet connectivity.
A BSNL official said that due to increasing number of subscribers the system of BSNL was not able to take the load, they would improvise the services soon for the ease of customers.
On the other hand, private telecom operators are providing uninterrupted services resulting in a huge loss to BSNL as many of its (BSNL) subscribers are shifting to other telecoms operators.
General Manager, BSNL, Goutam Lal told that Northern Telecom Region (NTR) Cable between Jammu and Pathankote was cut, due to which the BSNL services got hampered. The cable has been restored and all the BSNL services resumed.