The Ministry of Civil Aviation today introduced an elaborate plan to offer a wide range of services for making air travel more comfortable. The new ‘AirSewa’ proposal encapsulates a slew of measures that would significantly help flyers overcome several daily snags. According to the draft passenger charter, which defined rights of air passengers, was on Tuesday floated for public consultation.It may be noted that under the charter, flyers will be eligible for a full refund if the delay is more than 4 hours than the original schedule.
If the flight is delayed to fly on the next day, the airlines are required to offer an additional free-of-charge hotel accommodation including any transfers.”If a flight is cancelled & it is the airlines’ fault, then the passenger has to be compensated or ticket has to be refunded. If a flight is delayed, the passenger will be compensated in various ways,” said Jayant Sinha, MoS Aviation.
Among other things, airlines are required to compensate passengers in the event where a connecting flight is missed due to delay in the initial flight. If the delay is more than three hours, a compensation of Rs 5,000 has to be compensation by the airline.
A delay between four to 12 hours can attract a penalty of Rs 10,000 and a delay exceeding 12 hours can attract a heavy penalty of Rs 20,000, as per the draft charter.
Besides, when a particular flight is being stationed on the tarmac for more than 60 minutes, the draft charter has proposed that the concerned airlines would have to offer “sufficient and free-of-charge hot snacks and beverages are to be provided to the passengers”.
Jet Airways, Air India offering exciting discounts on domestic & international travel – Check Detailsand informs him/her about it less than two weeks and up to 24 hours of the scheduled departure time, the concerned airline has to offer an alternate flight option, thus “allowing the passenger to depart within two hours of the booked scheduled departure time or refund the ticket, as acceptable to the passenger”.
In a case, where the passenger is not informed up to 24 hours of the scheduled departure time, the airlines have to refund full value of the air ticket. If the passenger is not informed up to 24 hours of the scheduled departure time, the airlines must refund the full value of the air ticket.
This is applicable in case where a passenger is denied due to overbooking. While an airline is liable to pay a minimum compensation of Rs 5,000, it would depend on the actual value of the ticket, suggested the draft passenger charter.
Other than that, the charter also proposes several other cancellation benefits including one where passengers are allowed lock-in option for a day – after booking the ticket – to cancel or amend changes to the ticket without any additional charges.
A slew of other airport facilities was also recommended under the draft passenger charter, including advanced medical services at airports. Other than that, airports are also expected to provide passengers with free 30-minutes Wi-Fi services.
Additionally, an AirSewa app is also in the pipeline and will be launched by July 2018. It will help passengers connect better with the ministry to pass on grievances and to disseminate real-time data.