In good news for Aircel subscribers, the Telecom Regulatory Authority of India (Trai) has asked the beleaguered operator to refund security deposits of all post-paid subscribers and unspent balance to prepaid subscribers.
The telecom regulator has asked Aircel to prepare a list of pre-paid subscribers having ported out to other carriers between December and March 10, along with unspent balance, the Economic Times reported.
The regulator has further asked the carrier to issue a public notice by April 26 on its website and some newspapers, asking consumers to send their bank account details for reclaiming their unspent balance, and then process the refunds electronically by April 30.
“Furnish compliance report of this direction to the Authority by 20 May, 2018, together with the unspent prepaid balance amount along with number of subscribers available with Aircel Group to whom refund could not be provided and reasons thereof of such failure,” Trai said on Monday.
Trai’s order comes on the back of large number of complaints it received from Aircel subscribers, who have either ported their mobile number to other operators or who could not port their mobile number from the carrier’s network, the ET report said.
Complaints were also received regarding refund of balance amount left with Aircel in the form of recharges or vouchers, or plans in their prepaid mobile account and non-refund of security deposits for the post-paid mobile accounts, the regulator added.
Through Monday’s orders, Trai also directed all carriers to credit the refund received from Aircel to individual accounts of subscribers, and intimate them through text messages, the ETreport further said.
In February this year, Aircel had announced that it has filed for bankruptcy and cited “intense competition” in the sector as the reason for the move. Aircel had also asked its subscribers to port to other operators.