Mumbai, October 30: A woman was denied permission to fly with IndiGo on Monday morning because she was wearing an ‘indecent dress’. This ruling on part of Indigo Airlines, according to another woman travelling in the same flight, caused the woman missed her flight as she was told to change into trousers in order to board the flight.
This has brought severe criticism for the airline. As per the reports, the woman who was denied boarding was a former IndiGo employee and sibling of a present employee. She was barred to fly from Mumbai to New Delhi in accordance with a “specific dress code”. As told by an Indigo employee, the code applies to its employees and their family members when they travel using the “staff leisure travel privileges” offered by the airline.
The woman, however, was allowed to fly in the next flight when she changed her dress and wore a “decent” outfit. According to a co-passenger, the woman was wearng a frock that ended above her knee. Another passenger,alleged that the airline staff told him that he would not be allowed to board his flight if he tried to intervene in the matter.
Both the passengers lodged a complaint with the airline’s customer service department, but were reportedly told that the staffers were following protocol.
Media reports quoted the management as saying, “We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport…” “As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy,” the statement added.