Srinagar, February 02: “We were going to the Mata Vaishno Devi. We reached Tawi railway station and accordingly went to the ticket counter to book the tickets. I received ticket number 60071961 for six persons, and the lady employee at the counter asked me for 240 rupees. But I was shocked to receive only 100 hundred rupees instead of 260. When I asked her the reason she did not answer and instead directed me to leave the counter immediately,” pleaded a tourist while complaining about the how the railways employees are looting passengers at Jammu Tawi railway station.
Besides looting the passengers on one pretext or the other pretext, the chaos and confusion has become the daily routine at this Railway Station. The passenger are always seen wandering here and there. Their queries are answered by coolies or the tea stall owners as the staff of the enquiry counter and other counters are never found on their seats.
The counters are only a symbol of it being a Railway Station since there is hardly any person sitting there. Another passenger also aggrieved that there is no one at the enquiry counter. “I had to enquire about a train to Delhi. They have written names of some trains here but how do we know the route of the train it is hard to find,” he said.
Also, a tea stall owner said, “The railways staff hardly sit on their seats and usually people ask us about their train timings and other things”. He said even when they sit on their seats; they talk to passengers very rudely.