In what can be called sheer highhandedness by airlines staff, a man was manhandled, dragged and beaten on the tarmac of the Indira Gandhi International Airport in Delhi. The incident that took place some three weeks ago came to light after its video went viral.
In the video, the man identified as Rajeev Katyal can be seen being dragged by the employees of IndiGo Airlines and hurled abuses at.
The Indigo Airways staff can be seen arguing and nearly strangulating Katyal even as they threw him to the ground and dragged him.
Apparently, Katyal got into a heated scuffle with the ground staff of the airline after they objected to him taking shade under a plane’s wing while waiting for the carrier bus.
The staffers took offence at his angry outburst and barred him from boarding the bus. The video shows the Indigo crew then pushing and throttling Katyal, even as he objects to being treated like that.
WATCH VIDEO HERE :
— ANI (@ANI) November 7, 2017
JAYANT SINHA SEEKS REPORT
Meanwhile, Union civil aviation minister Jayant Sinha has condemned the deplorable behaviour demonstrated by the IndiGo crew and said, “The culprit has been sacked and an Indigo senior executive has personally apologised to the passenger. Ministry of Civil Aviation has already asked for a detailed report.”
INDIGO ISSUES APOLOGY
After a delay of three weeks, IndiGo today issued a statement undersigned by Aditya Ghosh, President and Whole Time Director that read: “Treating our customers with respect is core to what we do. Every day we take tens of thousands of happy customers to where they need to get to. It is for this reason that customers choose IndiGo more number of times than any other airline in the country. An incident happened in Delhi airport which is entirely the opposite of this and against what we stand for at IndiGo. The video of this incident came to our attention and we took action.
Even while the investigation was going on we immediately suspended the involved employees.
I personally spoke to the customer and apologised to him the very same day. Whatever may have been the provocation, our staff were completely out of line and didn’t follow laid down procedures. I acknowledge the unpleasant experience our passenger went through, while engaging with our staff. Once again, my personal apologies as this does not reflect our culture and what we stand for. At IndiGo, dignity of our passengers and staff is of utmost importance. Any act that compromises the dignity of either is of a serious concern to us. Under the code of conduct violation, this incident was investigated by the designated committee and stern action was taken against the staff who was he main culprit by immediately terminating his employment. He was the one found instigating and aggravating the situation. He is the exact opposite of what IndiGo’s customer service aims to be.
Once again my personal and sincere apologies to the affected passenger.”