In what can be called sheer highhandedness by airlines staff, a man was manhandled, dragged and beaten on the tarmac of the Indira Gandhi International Airport in Delhi. The incident that took place some three weeks ago came to light after its video went viral.
In the video, the man identified as Rajeev Katyal can be seen being dragged by the employees of IndiGo Airlines and hurled abuses at.
The Indigo Airways staff can be seen arguing and nearly strangulating Katyal even as they threw him to the ground and dragged him.
Apparently, Katyal got into a heated scuffle with the ground staff of the airline after they objected to him taking shade under a plane’s wing while waiting for the carrier bus.
— ANI (@ANI) November 7, 2017
JAYANT SINHA SEEKS REPORT
Meanwhile, Union civil aviation minister Jayant Sinha has condemned the deplorable behaviour demonstrated by the IndiGo crew and said, “The culprit has been sacked and an Indigo senior executive has personally apologised to the passenger. Ministry of Civil Aviation has already asked for a detailed report.”
INDIGO ISSUES APOLOGY
After a delay of three weeks, IndiGo today issued a statement undersigned by Aditya Ghosh, President and Whole Time Director that read: “Treating our customers with respect is core to what we do. Every day we take tens of thousands of happy customers to where they need to get to. It is for this reason that customers choose IndiGo more number of times than any other airline in the country. An incident happened in Delhi airport which is entirely the opposite of this and against what we stand for at IndiGo. The video of this incident came to our attention and we took action.
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