It has come to light that the stamping of boarding passes in airports may end, as the new Central Industrial Security Force (CISF) DG, senior IPS officer Rajesh Ranjan, plans to streamline security processes to enhance passenger experience. It may be noted that the tagging of handbags were discontinued earlier, in order to make it less complicated for flyers. As of now two pilot projects have been initiated in Mumbai and Delhi airports – two of the busiest – to check whether it can be implemented in full scale.
A report on The Times of India suggested Ranjan has also initiated two pilot projects for expediting the process of hand baggage screening by installing scanners that are capable of checking two bags simultaneously, thus helping to cut passenger waiting time. If the pilot projects turn out to be a success, you could be spending a lot less time at airports before boarding, especially in case of busy airports like Delhi and Mumbai.
Since taking over in April, Ranjan has taken several measures to streamline legacy processes to boost travel experience. “We are looking at several ways to enhance passenger experience at airports. As one of those, we are assessing if stamping of boarding cards without compromising security in any way can be done,” he told TOI.
Further, the government and the civil aviation ministry is also engaged in enhancing customer experience and earlier proposed a passenger draft charter that caters to many existing problems that customers face on a daily basis. The passenger draft charter proposes to change several legacy rules that refrain customers from demanding claims in case of a delay or cancellation.
While the civil aviation ministry is working to enhance customer experience with the charter and a new app for registering grievances, the government is also working on increasing air connectivity in the country under its UDAAN scheme. There are several new airports projects in the pipeline and will help significantly in reducing congestion at major airports.