TRAI fixes mobile call ring time at 30 seconds, 60 seconds for landline

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New Delhi: The Telecom Regulatory Authority of India (TRAI) on Friday fixed mobile phone call ring time at 30 seconds and 60 seconds for landline phones, in case the call is neither answered nor rejected by the subscriber.

In an amendment to quality of service norms for basic telephone service and cellular mobile telephone service, the TRAI said, “With the enactment of these amendments, Access Provide would have to maintain the time duration of alert for an incoming voice call, which is neither answered nor rejected by the called party, to thirty seconds for Cellular Mobile Telephone Service and sixty seconds for Basic Telephone Service.”

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However, TRAI added, “Originating network may release an unanswered call after 90 seconds in case the call release message is not received from the terminating network.”

This comes after Reliance Jio and Bharti Airtel clashed over the call ring time matter with Jio accusing old operators, including Bharti Airtel and Vodafone Idea, of “illegally” masquerading wire-line numbers as mobile numbers for “undue enrichment” and has exhorted TRAI to impose “severest penalty” on them for violating regulations and licensing norms.