Jammu and Kashmir News
Jammu: For their decision to withdraw “Customer Owned Modem”, BSNL (Bharat Sanchar Nigam Limited) has is facing resistance from the Consumer Affairs and Public Distribution (CAPD) department.
The Telecom giant’s decision, which was a violation of customer rights, was opposed by CAPD but the department has so far failed to initiate any action against major issues with former, including frequent call drops and poor connectivity.
According to the recent communication forwarded by Director CAPD to Chief General Manger BSNL Jammu, it has been maintained that the circular issued vide no. R&C-CFA no. 67/15-16 dated 13/8/2015, wherein it was decided by BSNL to withdraw “Customer owned modem”, option under DSL Board band Services for the new broadband customers in all the circles with effect from 1/9/2015.
This act of BSNL is clearly attracting the restrictive trade practice. It is well settled proposition that the customers cannot be compelled on one or the other pretexts to avail goods or services without their free will. It is the violation of the rights of the consumers to have access to variety of goods or services of their own choice as provided under J&K Consumer Protection Act 1987, which has been enacted to promote and protect the rights and interests of consumers and to provide them speedy redressal of their grievances.
The CAPD director office has asked the BSNL General Manger to reply to the notice within fifteen days, otherwise they would be constrained to institute legal proceedings against BSNL under various provisions of law in competent court. Though the CAPD has decided to initiate action against BSNL for the above mentioned issue but it has neglected the most serious issue with BSNL.
Despite the fact that CAPD has received a number of complaints against frequent call drops and poor connectivity, it has failed to initiate any action against BSNL on such issues. Locals believe that the recent action of CAPD is just a formality and nothing will happen. Even after having ample evidences and complaints, CAPD has failed to take any action.
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According to CAPD Director G.S Chib, they have already issued a notification regarding call drop and poor connectivity. A time frame of fifteen days has been given to BSNL for reply after which action will be taken. Meanwhile GM BSNL, Gotam Lal wasn’t available for comments.