Jammu and Kashmir News
Jammu: For their decision to withdraw “Customer Owned Modem”, BSNL (Bharat Sanchar Nigam Limited) has is facing resistance from the Consumer Affairs and Public Distribution (CAPD) department.
The Telecom giant’s decision, which was a violation of customer rights, was opposed by CAPD but the department has so far failed to initiate any action against major issues with former, including frequent call drops and poor connectivity.
According to the recent communication forwarded by Director CAPD to Chief General Manger BSNL Jammu, it has been maintained that the circular issued vide no. R&C-CFA no. 67/15-16 dated 13/8/2015, wherein it was decided by BSNL to withdraw “Customer owned modem”, option under DSL Board band Services for the new broadband customers in all the circles with effect from 1/9/2015.
Despite the fact that CAPD has received a number of complaints against frequent call drops and poor connectivity, it has failed to initiate any action against BSNL on such issues. Locals believe that the recent action of CAPD is just a formality and nothing will happen. Even after having ample evidences and complaints, CAPD has failed to take any action.
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