After several years of successful operation, BSNL which is one of the largest operator of telecom services in Jammu and Kashmir is finally huffing and puffing like another public sector unit. BSNL had the first mover advantage in the state as it launched the mobile services for the first time, and its performance has been fairly good as well. It seems the law of average have caught with BSNL as well because subscribers from across the state are now alleging poor service quality, poor call quality, frequent call drops, and internet service which is slow and breaks down at the drop of a hat.
The problem is especially acute in Jammu, Kathua, and Samba which have a large number of subcribers. Subscribers allege that BSNL phones don’t connect, and even if the call happens, the drops are frequent. The problem is especially acute in border areas where the number of cell phone towers is less. The launch of 3G services has further aggravated the matters as majority of subscribers have smart phones consuming lot of internet the capacity for which is limited. It also leads to frequent call drops.